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Please read our FAQ before sending us a message.

Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

We accept credit card payments through Visa, Mastercard, American Express, and Discover. The payment is securely processed though Stripe payment platform. Please visit Stripe.com to learn more about how they make payment safe and secure.

How would I check the status of my order that I placed with your website?

We will send updates when your order is shipped and the tracking number to the e-mail address you provided to us. You can also check the status of your order by going to My Account -> Orders to view all the orders that you have placed.

How do I track the delivery of my package?

You would receive an email notification at the time we sent out your package. It will have the carrier’s tracking number on it. You can check the status of this package on the carrier’s website by entering your tracking number.

How long will delivery take?

The orders are shipped via USPS Priority Mail and are usually delivered within 2 to 4 business days, depending on the destination.

What should I do if I have received incorrect or damaged items?

If you have received a wrong product or your order has arrived damaged, please contact us and return the item by following the return instructions. A replacement will be sent once we receive your returned item.

What if the carrier says the package was delivered, but I did not receive it?

Please verify with other members of your household if your package has been received. If the package is indeed missing, please contact us immediately. We will assist you by working with the carrier to resolve the matter. Simultaneously, we will send you a new shipment.

If your package was shipped by UPS or FedEx, the driver may also contact you in regards to the package that you did not receive. Please notify them of the initial missing shipment in order to avoid charges for the lost package.

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