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Return Policy
Simplified, for your convenience!
Your 100% satisfaction is fundamental to us
at Sparkle Sensation. If you choose to return our product(s), for any reason,
we will gladly exchange it or refund your money - hassle
free!
Returned item bought within 30 days from
Sparkle Sensation will be refunded, once received, in the same form of
payment you made at the time of purchase. However, shipping and handling fees
are not refundable. Return will not be accepted after 30 days of purchase.
Returning our product - Simple as 1,2,3
- Please fill in the Return & Exchange
Form. You can print the form out by
clicking here.
- Securely pack the form together with the
merchandise. Merchandise must be returned in original condition.
There is a 25% restocking fee for all used items.
- Return the package via a carrier with tracking capabilities or
insure the package, and send it to:
Taiga Marketing, Inc.
Returns Department
2503 Spring Ridge Drive
Unit Q
Spring Grove, Illinois 60081
U.S.A.
Please find out additional information in regards to returns
by clicking the questions below. If you have further inquiries, please
Contact Us.
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What address should I send my return to?
The
address to send all returns to is:
Taiga Marketing, Inc.
Returns Department
2503 Spring Ridge Dr.
Unit Q
Spring Grove, Illinois 60081
U.S.A.
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May I exchange my item for a different
product?
An
exchange is the same as returning your original
purchase and making a new purchase online. There
is no special exchange procedure.
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Approximately how long does a refund/credit
take?
Once
we received your return, it takes approximately
3 business days to process a refund/credit for
you and another 3-4 business days for it to appear
on your credit card statement.
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How long does it take for you to
re-ship a product?
It
takes us approximately 3 business days
to process and re-ship your product once
your return is received.
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What will happen to a returned item
that is discontinued or backordered?
You
will be notified immediately if this situation
arises and offered a choice for a similar item
or a refund.
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| Do I have to return the whole
unit if I just need a part replacement
for a newly bought item?
Normally
you do not need to return the whole unit if only a minor part requires
replacement. Please Contact Us
and provide detailed information on your order, including your order
number and the part that needs to be replaced.
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Do you cross-ship replacement items?
We
do not cross-ship replacement items.
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Will the return shipping cost be
credited to me on defective items?
Return
shipping cost will not be credited. If you pay
to send the defective item back to us, we will
replace the item to you at no charge.
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